Terms and Conditions of Sales Policy
Cosmetics Online
Last Updated: 17 January 2025
Welcome to Cosmetics Online! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Cosmetics Online. By placing an order with us, you agree to be bound by these Terms.
1. General
1.1. Company Information: Cosmetics Online is an e-commerce platform offering beauty and skincare products.
1.2. Eligibility: By using this site and placing an order, you represent that you are at least 18 years old or have parental consent and are legally able to enter into binding contracts.
1.3. Changes to Terms: Cosmetics Online reserves the right to update these Terms at any time. It is your responsibility to review them periodically.
2. Products and Pricing
2.1. Product Descriptions: We strive to ensure that product descriptions, images, and pricing are accurate. However, we cannot guarantee the absence of errors.
2.2. Pricing: Prices are displayed in GBP and exclude applicable taxes and shipping fees unless otherwise stated. Prices are subject to change without prior notice.
2.3. Availability: Products are subject to availability. In case of unavailability, we will notify you and provide alternatives or a refund.
3. Order and Payment
3.1. Order Acceptance: Orders are subject to acceptance by Cosmetics Online. We reserve the right to refuse any order.
3.2. Payment Methods: We accept the following payment methods: Credit / Debit Cards and Paypal. Payment must be made in full before orders are processed.
3.3. Order Confirmation: Once your order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order.
3.4. Cancellation Policy: Orders may be cancelled within 12 Hours of placement, provided they have not been shipped.
4. Shipping and Delivery
4.1. Shipping Areas: We deliver to the United Kingdom. Delivery times vary based on location.
4.2. Shipping Costs: Shipping fees are calculated at checkout and are non-refundable unless specified in the Returns Policy.
4.3. Delivery Timeframes: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances.
4.4. Lost or Damaged Items: If your order is lost or damaged during transit, please contact us at support@cosmeticsonline.net for assistance.
5. Returns and Refunds Policy
At Cosmetics Online, your satisfaction is our priority. If you’re not happy with your purchase, please review our return policy below:
5.1. Eligibility for Returns:
•Items must be returned within 30 days of delivery.
•Items must be unused, unopened, and in their original packaging.
•Certain items, such as opened cosmetics, personalised items, or gift cards, are non-returnable unless defective.
5.2. Process for Returns:
•Contact our customer support at returns@cosmeticsonline.net to initiate a return.
•Include proof of purchase (e.g., receipt or order number).
•Once approved, ship the item to our return address: Regency House, 36 – 38 Whitworth Street, Manchester M1 3NR.
5.3. Refunds:
•Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
•Refunds will be issued to the original payment method.
•Shipping fees are non-refundable unless the return is due to an error on our part.
5.4. Exchanges:
•Exchanges are accepted for defective or damaged items only. Please contact us within 7 days of receiving the product.
5.5. Return Shipping Costs:
•Customers are responsible for return shipping costs unless the item was defective or incorrect upon delivery.
6. Warranties and Disclaimers
6.1. Product Quality: All products sold on Cosmetics Online are genuine and sourced from reputable suppliers. However, we do not provide any warranties beyond those provided by the manufacturer.
6.2. Limitation of Liability: Cosmetics Online is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
7. Privacy and Security
7.1. Privacy Policy: Your personal information is collected, used, and protected in accordance with our Privacy Policy.
7.2. Secure Payments: All transactions are processed securely using industry-standard encryption.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom
9. Contact Us
If you have questions or concerns about these Terms, please contact us at:
Email: enquiries@cosmeticsonline.net
Phone: 0161 279 0022
Address: Regency House, 36 – 38 Whitworth Street, Manchester M1 3NR
Thank you for shopping with Cosmetics Online!